Customer Satisfaction

At RWAM, we believe that our fundamental strength lies in our people and that our success is measured by customer satisfaction. By fostering a culture of professionalism and empowerment, RWAM prides itself in providing exceptional customer experiences.

If you are not satisfied with the service or product you received from RWAM Insurance Administrators Inc. (“RWAM”), the following process is in place to acknowledge and address your concerns or complaint in a timely and confidential manner.

STEP 1: Initial Communication

Communicate with a Customer Service Representative in the applicable RWAM department.

STEP 2: Management Review

If unresolved, your concern will be transferred to the applicable RWAM Manager.

STEP 3: Filing a Complaint

If your complaint remains unresolved, you may then escalate your concerns in writing to RWAM’s Complaints Officer, who will review the matter and provide a written response.

Send completed RWAM Complaint Form and attach any supporting documentation to:

• Email
   Complaints@rwam.com
  
  
• Mail/Courier
  Attn: Complaints Officer
  RWAM Insurance Administrators Inc.
  49 Industrial Dr., Elmira, ON  N3B 3B1

STEP 4: Further Recourse

If you are not satisfied with the outcome, you may escalate your concerns in writing to the applicable insurer.  We can assist by providing the contact information.